Privacy Policy

Sajack Animal Hospital

Effective Date: February 12, 2026
Last Updated: February 12, 2026

Introduction

Sajack Animal Hospital ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our services, or interact with us online.

Address: 3510 Berthoud Pkwy Unit A, Berthoud, CO 80513
Phone: (970) 441-8820

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Your Information: Name, address, phone number, email address, and emergency contact information

  • Pet Information: Pet's name, species, breed, age, medical history, vaccination records, and treatment information

  • Financial Information: Payment card details, billing address, and payment history

  • Communication Records: Correspondence with our staff, appointment notes, and service requests

Automatically Collected Information

When you visit our website or interact with our online platforms, we may automatically collect:

  • IP address and device information

  • Browser type and operating system

  • Pages visited and time spent on our site

  • Referring website addresses

How We Collect Information

We collect information through various methods:

  1. Direct Interactions: When you schedule appointments, fill out forms, make payments, or communicate with our staff

  2. Website and Online Forms: Through our website contact forms and online booking systems

  3. Meta Instant Forms: Through lead generation forms on Facebook and Instagram (see detailed section below)

  4. Third-Party Services: From veterinary referral networks, pet insurance companies, or laboratories (with your consent)

  5. In-Person Visits: During consultations, examinations, and treatments at our facility

Meta Instant Forms - Specific Disclosure

What Are Meta Instant Forms?

Meta Instant Forms are lead generation forms that appear within Facebook and Instagram advertisements. These forms allow you to submit your contact information and appointment requests directly through the social media platform.

Information Collected Through Meta Instant Forms

When you submit a Meta Instant Form, we collect:

  • Your name

  • Pet's name

  • Type of pet (dog, cat, or small animal)

  • Phone number

  • Email address

  • Preferred appointment time

  • Any additional information you choose to provide

How Meta Instant Forms Work

  1. You see our advertisement on Facebook or Instagram

  2. You click on the form and your publicly available information may auto-populate certain fields

  3. You review, edit, and submit your information

  4. Your information is transmitted to us for appointment scheduling

  5. We contact you within 24-48 hours to confirm your appointment

Data Sharing with Meta

When you submit a Meta Instant Form:

  • Meta (Facebook/Instagram) collects and processes your form submission

  • Meta may use this interaction for its own advertising purposes in accordance with Meta's Data Policy

  • We receive your submitted information directly from Meta's platform

  • Both Sajack Animal Hospital and Meta act as separate data controllers for the information you provide

Your Privacy Controls on Meta

You can control how Meta uses your information by:

  • Reviewing and adjusting your Facebook/Instagram privacy settings

  • Understanding Meta's Data Policy at facebook.com/privacy

  • Managing your ad preferences within your Facebook/Instagram account

How We Use Your Information

We use your personal information for the following purposes:

Veterinary Care

  • Providing medical care and treatment to your pet

  • Maintaining accurate medical records

  • Coordinating with specialists, laboratories, and pharmacies

  • Following up on treatments and prescriptions

Communication

  • Scheduling and confirming appointments

  • Sending appointment reminders and vaccination due dates

  • Responding to your inquiries and requests

  • Providing updates about your pet's health

  • Notifying you of recalls or important health information

Business Operations

  • Processing payments and managing billing

  • Improving our services and customer experience

  • Complying with legal and regulatory requirements

  • Preventing fraud and maintaining security

Marketing (With Your Consent)

  • Sending newsletters and promotional offers

  • Informing you about new services or products

  • Conducting surveys and requesting feedback

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Your Consent

  • Sharing medical records with other veterinarians or specialists upon your request

  • Providing information to pet insurance companies for claims processing

  • Coordinating care with groomers, trainers, or boarding facilities

Service Providers

We may share information with trusted third-party service providers who assist us with:

  • Payment processing

  • Appointment scheduling software

  • Email and communication services

  • Laboratory testing and diagnostics

  • Website hosting and maintenance

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or court orders

  • Protect our rights, property, or safety

  • Respond to emergency situations involving health or safety

  • Investigate suspected fraud or violations of our policies

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner with continued privacy protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical and electronic records

  • Encryption of sensitive data during transmission

  • Limited access to personal information by authorized staff only

  • Regular security assessments and updates

  • Employee training on privacy and data protection

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide veterinary services to your pet

  • Maintain medical records as required by law (typically 7 years minimum)

  • Comply with legal, regulatory, or professional obligations

  • Resolve disputes and enforce our agreements

When information is no longer needed, we securely delete or destroy it in accordance with our data retention policies.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Obtain a copy of your pet's medical records

Data Portability

  • Request transfer of your information to another veterinary provider in a commonly used format

Deletion

  • Request deletion of your personal information, subject to legal retention requirements

Opt-Out

  • Unsubscribe from marketing communications at any time

  • Opt out of certain data sharing practices (where applicable)

Restriction

  • Request restriction of processing your information in certain circumstances

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected information from a minor, please contact us immediately.

Third-Party Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date

  • Sending an email notification to the address on file

  • Posting a notice at our facility

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Sajack Animal Hospital
3510 Berthoud Pkwy Unit A
Berthoud, CO 80513

Phone: (970) 441-8820
Email: info@sajackanimalhospital.com
Website: https://www.sajackanimalhospital.com/

Privacy Officer: [Name and contact information]

Consent

By using our services, submitting forms (including Meta Instant Forms), or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.